Our Commitment to Our Customers, Suppliers, and Partners

AdaptOne Website Privacy & General Data Protection Regulation (GDPR) Compliance Policy

AdaptOne LLC ("we," “us,” or “our”) views our commitment to protecting and respecting data privacy and GDPR regulatory compliance very seriously. We are committed to total data security and safeguarding your privacy and information online by providing a compliant and consistent approach to security and data protection. We continue to have a robust and effective data protection program that complies with existing law and abides by the data protection principles. Although AdaptOne has always exceeded our obligations, we expand our program proactively. Please review the following policy to understand how your personal information will be treated as the user uses our services.

Information Collection and Use

AdaptOne is committed to safeguarding the information collected on this site and all AdaptOne-managed websites. We may collect, use, store, and transfer the following data about users:

Information we receive from other sources. We may receive personal data about end-users from various third parties, including, for example, business partners, sub-contractors in technical services, payment and delivery services, advertising networks, analytics providers, and search information providers.

We may also collect, use, and share aggregated data, such as statistical or demographic data, for any purpose. Aggregated data may be derived from the end-user’s personal data but is not considered personal data in law as this data does not directly or indirectly reveal the end-user's identity. However, if we combine or connect aggregated data with end-users’ personal data so that it can directly or indirectly identify end-users. In that case, we treat the combined data as personal data; it will then be used under this privacy policy.         

Uses Made of End-User Information

We will only use end-users’ personal data when the law allows us to. Most commonly, we will use end-user personal information:

Generally, we do not rely on consent as a legal basis for processing end-user personal information other than sending direct marketing communications to end-users via email.

Purposes for End-User Personal Data Use

In a table format, we have outlined below a description of how we use or potentially use an end-user’s personal data and which legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.  We may process end-users’ personal data for more than one lawful ground, depending on the specific purpose for which we are using end-users’ data. Please contact us if end-users need details about the specific legal ground we rely on to process an end-user's personal data where more than one ground has been set out in the table below.


Type of Data

 Lawful Basis for Processing, including Basis for Legitimate Interest

To register end-users as a new customer

Identity and contact details

Performance of a contract with end-users

To process and deliver end-user orders, including:

(a) Manage payments, fees, and charges;

(b) Collect and recover money owed to us

Identity, contact details, and financial and credit card information

(a) Performance of a contract with end-users

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with end-users, which will include:

(a) Notifying end-users about changes to our terms or privacy policy;

(b) Asking end-users to leave a review or take a survey

Identity, contact details, and marketing preferences

(a) Performance of a contract with end-users

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable end-users to partake in a prize draw, competition or complete a survey

Identity, contact details, and marketing preferences

(a) Performance of a contract with end-users

(b) Necessary for our legitimate interests (to study how customers use our products /services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  

Identity, contact details, and technical data such as IP address

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content to end-users and measure or understand the effectiveness of the advertising we serve to end-users

Identity, contact details, technical data such as IP address, marketing preferences

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Technical data such as IP address

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business, and to inform the direction of our marketing strategy)

To make suggestions and recommendations to end-users about goods or services that may be of interest to end-users

Identity, contact details, usage data, and marketing preferences

Necessary for our legitimate interests (to develop our products/services and grow our business)


We strive to provide end-users with choices regarding the use of personal data, particularly marketing and advertising.  We may use the end-user's identity, contact details, usage data, technical data, and marketing preferences to form a view of what we think end-users may want or need or what may be of interest to end-users. This is how we decide which products, services, and offers may be relevant for end-users.

End-users will receive marketing communications from us if end-users have requested information from us or purchased services from us or if end-users provided us with end-users details when end-users entered a competition or registered for a promotion and, in each case, end-users have not opted out of receiving that marketing.

We will get the end-user's express opt-in consent before we share the end user’s personal data with any company outside the AdaptOne, LLC group for marketing purposes.

End-users can ask us or third parties to stop sending end-users marketing messages at any time by contacting us.

Where end-users Opt-Out of receiving these marketing messages, this will not apply to personal data provided to us due to a product/service purchase, warranty registration, product/service experience, or other transactions.

Change of Purpose

We will only use the end-user's personal data for the purposes collected unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose. If end-users wish to have us explain how the processing for the new purpose is consistent with the original purpose, please contact us.

If we need to use the end-user's personal data for an unrelated purpose, we will notify end-users and explain the legal basis.

Please note that we may process end-user's personal data without end-users' knowledge or consent in compliance with the above rules where this is required or permitted by law.

Website Privacy

We view our commitment to protecting and respecting web privacy and GDPR regulatory compliance very seriously. Below is AdaptOne’s web privacy policy regarding the nature, purpose, use, and sharing of any Personally Identifiable Information (PII) collected via our websites. Our web privacy policy explains our information practices when you provide PII to us, whether collected online or offline, or when you visit us online to browse, obtain information, conduct a transaction, or register on our customer's website(s). PII may include your name, email, mailing and home address, company, company address, phone numbers, or other information that identifies you personally. We do not require you to register or provide personal information to visit our website(s).

The PII you provide on the AdaptOne website(s) will be used only for its intended purpose. We will protect your information consistent with the principles of the Privacy Act of 1974, the E-Government Act of 2002, and the Federal Records Act.

Personally Identifiable Information

AdaptOne does not collect PII about you when you visit our website unless you provide such information. Submitting PII through our website is voluntary. By doing so, you are permitting AdaptOne to use the information for the stated purpose.

However, not providing certain information may result in AdaptOne’s inability to provide you with the desired service. By providing us with PII on an AdaptOne website(s) through such methods as completing a web form or sending us an email, we will use that information to help us provide you with the information or service you requested or respond to your message. The information we may receive varies based on what you do when visiting our website(s).

Opt-Out Notification

We have provided a Subscribe/Opt-Out option that will either appear on the web page collecting the information or be accessible through a hyperlink (link) prominently displayed immediately above or below the information request.  


Many of our programs and website(s) allow you to email us. We will use the information you provide to respond to your inquiry. We will only send you general information via email. As a reminder, that email may not necessarily be secure against interception. Therefore, we suggest you not send sensitive personal data (such as your Social Security number) to us via email. Suppose your intended email communication is very sensitive or includes information such as your bank account, credit card, or Social Security number. In that case, you should alternatively upload this type of information directly through secure web pages of our supplier/member portals.

Electronic mail messages that meet the definition of records in the Federal Records Act (44 U.S.C. 3101 et seq.) are covered under the same disposition schedule as all other federal records. This means that emails you send us will be preserved and maintained for varying periods if those emails meet the definition of federal records. Electronic messages that are not federal records are deleted when they are no longer needed.

Automatically Collected Information

We collect and temporarily store certain information about your visit for use in site management and security purposes only. We collect and analyze this information because it helps us to design our website better to suit your needs. We may also automatically collect information about the web content you view in case of a known security or virus threat. This information includes:

The Internet domain from which you access our website (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you connect from an educational domain);

We may share the above information with our employees or representatives with a “need-to-know” in performing their official duties, other federal agencies, or other named representatives to process your request or transaction quickly. This information is only used to help us improve our website. Raw data logs are retained temporarily for security and site management purposes only.

Third-Party Websites and Applications

AdaptOne uses social media websites and other kinds of third-party websites. Social media websites are used to publicize AdaptOne, the company, and its solutions and services offerings.  AdaptOne also uses web measurement and customization technologies to measure the number of visitors to our websites and their various sections and help make them more useful to visitors. In such cases, the third-party application may request an email address, username, password, and geographic location (e.g., state, region, or ZIP code) for account registration.. AdaptOne does not use third-party websites to solicit and collect PII from individuals. Any PII passively collected (i.e., not requested) by the third-party website will not be transmitted or stored by AdaptOne; no PII will be disclosed, sold, or transferred to any other entity outside AdaptOne unless required for law enforcement purposes or by statute.

Information Collected for Tracking and Customization (Cookies)

Our website uses cookies to distinguish end-users from other website users. Cookies are small files of information that save and retrieve information about your visit to our tools and websites. These cookies help us provide end-users with a good experience when they visit and log onto our websites, allowing us to improve them.

A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies:

If you do not wish to have a session or persistent cookies stored on your machine, you can turn cookies off in your browser. You can still access all information and resources at the AdaptOne websites. However, turning off cookies may affect the functioning of some AdaptOne websites. Be aware that disabling cookies in your browser will also affect cookie usage at all other websites.

Disclosure of End-User information

We may have to share end-users personal information with the third parties set out below, or any other third parties notified to end-users, for the purposes set out in paragraph 3 above

             Data Security

We have put in place appropriate security measures to prevent end-users personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to end-users’ personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process end-users personal data on our instructions, and they are subject to a duty of confidentiality.

However, the transmission of information via the Internet is never completely secure. Although we do our best to protect end-users' personal data, we cannot guarantee the security of end-user's data transmitted to our site; any transmission is at the end-user's risk.  We have established procedures to deal with any suspected personal data breach. We will notify end-users and any applicable regulator of a breach where we are legally required to do so.


AdaptOne takes the security of all PII data very seriously. We take precautions to maintain the security, confidentiality, and integrity of the information we collect at this site. Such measures include access controls designed to limit access to the information to the extent necessary to accomplish our mission. We also employ various security technologies to protect the information stored on our systems. We routinely test our security measures to ensure they remain operational and effective.

We take the following steps to secure the information we collect:

We hold our contractors and other third-party providers to the same high standards that we use to ensure the security, confidentiality, and integrity of personal information they may have access to during their work completed on behalf of AdaptOne.


We will only retain end-users’ personal information for as long as necessary to carry out the purpose for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of end-users' personal data, the purposes for which we process end-users' personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize end-users personal data (so that it can no longer be associated with end-users) for research or statistical purposes, in which case we may use this information indefinitely without further notice to end-users.

End-Users’ Rights

End-users may be entitled to the following rights:

Links to and from Our Site

Our websites may, from time to time, contain links to and from the websites of our partners and affiliates. If end-users follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before end-users submit any personal data to these websites.

Interaction with Children Online

AdaptOne is committed to protecting children’s online privacy. The Children’s Online Privacy Protection Act (COPPA) governs information gathered online from or about children under the age of 13. Verifiable consent from a child’s parent or guardian is required before collecting, using, or disclosing personal information from a child under age 13. If an AdaptOne website intends to collect information about children under 13 years old, COPPA-required information and instructions will be provided by the specific web page that contains information about the child. The web page will specify what the information will be used for, who will see it, and how long it will be kept.

Changes to End-Users’ Personal Data

The personal data we hold about end-users must be accurate and current. End-users should keep us informed if their personal data changes during their relationship with us.

Changes to Our Privacy Policy

Changes to our privacy policy in the future will be posted on our website. End-users should check back frequently for any updates or changes to our privacy policy.

Contact Information

Questions, comments, requests, and complaints regarding this privacy policy are welcomed and should be addressed to AdaptOne, LLC, 6496 Shiloh Road, Suite 310, Alpharetta, Georgia 30005, or by email to DataPrivacy@AdaptOne.com or by completing this form.

Last Update: 12.15.2023